Q. Why choose us?
A. Simple. We know our Apple equipment. Having a dedicated Apple repair department in-house enables us to share extensive hardware and software knowledge so that we can select, build and test Apple iPhone handsets, iPad tablets, iPods, iMacs & Apple Watches for resale. Our refurbished units are built to the highest quality, using genuine Apple spare parts so you can be sure your next iPhone or iPad purchased from us is a genuine Apple product. Refurbished handsets & tablets offer better value for money than new handsets and so will not depreciate as quickly.
Q. Who are we?
A. We are iPhone Repairs & Spares LTD, Registered in England Company No. 6988263. Based in Admirals Offices, The Historic Dockyard, Chatham Maritime, Medway, Kent. We have a dedicated Apple iPhone, iPad, iPod & MacBook repair division, spare parts sales service and specialise in the sale of quality, professionally refurbished Apple iPhones. We welcome you to call us on 01634 405 662 and speak to a friendly member of our team.
Q. Do you repair iPhones, iPads or anything else?
A. We have an in-house repair department which can handle all Apple devices including iPhones, iPads, iPods, iMacs & MacBooks. Get in touch today: www.iPhoneRepairsLTD.co.uk
Q. What does refurbished mean?
A. We purchase our iPhones & iPads from reputable UK sources such as recycling companies and corporate sectors. All of our handsets are checked using the industry standard Checkmend service. When we receive handsets and tablets, we check each unit thoroughly using our tried and tested 25 point diagnostics check, testing all system functions including:
- battery life
- voice comms
- WiFi, Bluetooth & GPS connectivity
- home, power and volume buttons
- front + rear cameras
- headphone jack
- vibrate functions
- USB connectivity
Upon testing, if any function is found to be faulty we replace the failed part. Battery life is tested and if found to be under-performing, we replace with a brand new battery. After replacing defective parts, we then test again until we are satisfied. After passing our rigorous testing procedure, we clean each handset using anti-bacterial solution and placed into secure storage ready for purchasing.
Q. Do we check and replace the battery?
We check each battery over a period of 1-2 days, running rigorous tests ensuring a battery holds a good charge. If we find a battery to be underperforming, we replace and test again. We offer 6 Months FREE battery replacement warranty from the day after you receive your device. This should give you ample time to determine if your battery life is not performing. For further help and tips to increase your battery life, please read our "Getting the most from your battery" guide.
Q. What are the different Grade refurbished iPhones, iPads & iPods?
A. This is how we grade our refurbished iPhone handsets, iPad tablets & iPods:
- Grade A+: Fully rebuilt with brand new parts, ensuring a finish that is better than new. Fully tested prior to dispatch.
- Grade A: Great condition as new with very light scuffs or minor marks if any. Fully tested prior to dispatch.
- Grade B: Will exhibit signs of general day to day use or very light marks on rear case or bezel and front glass screen but will have no major damage. Fully tested prior to dispatch.
- Grade C: Will exhibit signs of heavier use with heavier marks but will in no way affect the workings. Touchscreen digitiser glass will be in good condition with no cracks. Fully tested prior to dispatch.
- Grade F: Will have minor operational issues with the handset but will be detailed in the description.
Q. What does SIM FREE / Factory Unlocked mean?
A. This simply means you can use any network SIM card, either Pay As You Go (PAYG) or a contract SIM card. Our SIM FREE / Factory Unlocked handsets and tablets will work with any SIM card, Worldwide.
Q. I have just purchased an unlocked iPhone but it still locked. What do I do?
A. Sometimes iPhones sold as unlocked may need "registering" via iTunes. To complete the unlock process, please follow these instructions:
- Make sure you have the latest version of iTunes installed on your computer.
- Connect your iPhone (switched on with a locked SIM card) to your computer via a sync cable.
- Open iTunes.
- Wait for iTunes to detect the phone.
- Then disconnect the phone and reconnect it after 10 seconds.
- Wait for a while, and iTunes will say "Congratulations, your iPhone is now unlocked".
- Your iPhone is now unlocked permanently!
Q. Do you unlock phones?
A. No. We do not have the facility to do so. The best and official way to unlock phones is by your network operator. Most operators charge a small fee for unlocking handsets. Most other repair companies who advertise unlocking services usually perform software unlocks. This fools the phone into thinking it is unlocked. The problem with software unlocks is If a new firmware is released for your phone and you update, you will lose your software unlock. Other issues can arise with a software unlock such as GPS issues, booting problems and software bugs. We would not recommend software unlocking.
Q. Do you offer part exchange or can I trade-in my device?
A. No. We do not offer part exchanges at this time. However, we would recommend www.cash4apples.co.uk to sell your Apple device.
Q. Will there be an iCloud account attached to any of your refurbished products?
A. Absolutely not. We ensure all previous data including any iCloud information is securely wiped during our refurbishing process.
Q. Where do our refurbished handsets come from?
Most of our iPhones & iPads come from the corporate business environment and have been carefully selected for their quality and reliability. Our reputation for quality refurbished mobile smartphones and tablet devices is renown throughout our sector, so we only use reliable sources.
Q. How do I know I am buying a legitimate handset?
A. All of our handsets & tablets are checked with the CheckMEND service. The CheckMEND system searches datasets that contain more than 50 billion serial numbered items of property and is the most reliable method of ensuring goods are legitimate - a fact supported by its near ubiquitous use in the phone recycling industry to aid in compliance with the Recyclers Code of Practice.
Q. What happens if a device I purchase becomes blacklisted?
We check each handset that we purchase using the CheckMEND service to ensure any reported lost or stolen handsets are not sold. On the rare occasion, a handset should be flagged red by CheckMEND, we offer a 2-year protection policy. We will either replace the handset with a like-for-like device or refund the handset cost at today’s value. We will need the blacklisted handset returned to us before we can start replacement or refund proceedings. You are responsible for any item being returned to us. You will be responsible for return costs and ensure adequate packaging and insurance cover is used.
Q. What is supplied with the handset or tablet?
A. We supply each handset & tablet in a secure foam padded or bubble protected box with some FREE accessories:
- FREE USB charge cable
- FREE SIM open tool
Q. Does my refurbished product come complete with an Apple box?
A. Unless otherwise stated in the product description, we do not include or pack refurbished products in the manufacturers original packaging. Instead, we ship with our own secure, protected plain boxes with no indication as to what is inside.
Q. Why does the availability show "Pre-Order"?
A. Pre-Order means that you are purchasing a handset that is currently not in stock and will be in stock within 5-10 working days. Your payment will be processed and your handset will be delivered normally within 5-10 working days.
Q. I can see lots of "Out of Stock" products. When will they be back in stock?
A. If you view the product in more detail by clicking the product description, you will notice a button. Click this button and complete the requested fields and we will notify you when the item is back in stock.
Q. How do I pay for my iPhone or iPad?
A. We accept Bank Transfer (BACS or T/T), Debit/VISA/Mastercard/American Express payments via Worldpay online secure payments. We do not take card payment by phone. All International orders please choose Bank Transfer or Worldpay for payment. We never save or store any card details. You will receive a full invoice with your card receipt with your purchase.
Bank Transfer Details:
Please use your order number as the payment reference:
Bank name: Santander
Account name: iPhone Repairs & Spares LTD
Account no: 42487157
Sort code: 09-01-27
IBAN: GB35 ABBY 0901 2742 4871 57
227-229 High Street
When payment is completed:
- Please ensure you contact us either by phone +44(0)1634 405 662 or email us email@example.com and let us know you have made payment.
- If payment is not made within 3 working days, your order will be automatically cancelled.
If an order exceeds £250, we may require documentation to show proof of name and address. These can be sent to us by email, fax or post prior to the dispatch of the order. Details of the IP address are noted at the point of purchase. Credit Card Fraud is considered a serious offence and legal proceedings will be undertaken if any transaction is deemed fraudulent. iPhone Repairs & Spares LTD reserve the right to decline any order we suspect to be fraudulent. Occasionally the decision will be made not to process an order if further security information has been requested and not obtained. The order will not be processed and any monies will be refunded to the original payment card. The customer will be contacted to be informed of the issue and to attempt re-payment.
Q. Can I specify a different delivery address?
A. No. Protecting you against credit card fraud is our number one priority. By only shipping to the billing address, we provide an extra layer of security because it makes it harder for a thief to use a stolen credit card on our website. We will only send to your confirmed billing address.
Q. Which courier service do you use?
A. All refurbished phones and tablets orders to UK Mainland will be shipped with DPD. Delivery is FREE to any UK Mainland address. Small, lightweight items are shipped with Royal Mail within the UK and start from just £2.00. Delivery to the Channel Islands including Jersey & Guernsey is £10.00 for the first handset or tablet with additional weight based charges. Small, lightweight items sent to the Channel Islands start from just £2.00. All EU orders are charged at £25.00 for the first item. Extra charges apply based on weight. Shipping to the rest of the World starts from £25.00. For all European and International orders, we use DPD or Royal Mail International. Shipping is fully trackable Worldwide.
Q. Do you ship Worldwide?
A. Yes. We can ship to any address, Worldwide. If paying by card, we can only ship to your registered card billing address.
Q. What is the delivery time for International orders?
Royal Mail International target times: 3 working days to Western Europe, 5 working days to Eastern Europe and 7 working days for the rest of the world.
Interlink International target times: 3 - 7 working days.
Delivery times are not guaranteed.
Q. Why is European & International Shipping so expensive?
We charge £25.00 for the first item on all deliveries to Europe and Worldwide with additional charges incurred based on weight. We entrust our packages with DPD as they provide the fastest, most reliable shipping service which you can also track online via https://www.dpd.co.uk/content/how-can-we-help/index.jsp We fully insure all packages against loss and damage. We believe our shipping costs are fair and reflect a premium service for your money.
Q. Can I collect my order?
A. Yes, and you can pay cash on collection. Please complete and confirm your order and call us on 01634 405 662 to arrange a collection time. Our business hours are 9am-1pm, 2pm-5pm, Mon-Fri.
Q. How long is the warranty?
A. We offer 6 months warranty from the date you receive your handset or tablet. We fully test each handset or tablet when we receive stock and also prior to shipping. We include a 25 point test checklist with each handset and tablet when the device has passed our testing stage. We urge you to fully test your device upon receiving and in the instance, you may find a fault, you must report and return the defective device within the warranty period. If a fault is found, we may choose to either replace or repair the handset or tablet. Any faults found outside the 6 months warranty period will not be covered either by replacement handset or tablet or warranty repair. Any accidental damage or acts of nature caused to your handset/tablet including liquid damage will not be covered under warranty and will be subject to additional repair costs or replacement handset/tablet charges. Any device received that has been sent back for warranty repair or replacement and subsequently, no fault is found by our repair department, we will charge additional inspection fee’s (£20.00 inc VAT) and will charge for return delivery. Some of our Apple iPhone handsets and iPad tablets may have warranty left with Apple UK. Paperwork indicating remaining warranty period with Apple UK will be supplied if applicable. Remaining Apple warranty periods range from 1 month to 12 months. Handsets or tablets with longest warranty period are supplied on a first come, first serve basis.
Q. What if I change my mind and do not want my purchase?
Under the UK Distance Selling Act of 2000 you, the consumer, have the right to cancel your order within 14 working days after the first day you received your item. The 14 working days begin from the first day after you receive your order. To be entitled to cancel the order the item must be unused and in a re-saleable condition and must be returned at your expense. The cost of any loss of product/parts during transit is your responsibility. All monies entitled to be refunded will be credited once the item(s) has been received by iPhone Repairs & Spares LTD. Refunds are issued by cheque or credited back to your original payment method within 30 days from the date the item(s) are returned. Please enclose your order number, your address and the reason for returning the goods. Please see our Returns Policy & Terms & Conditions for further information.
Q. I’ve made payment for my order but my order status is showing “Payment Assessment - Verifying”.
If your order is showing as “Payment Assessment – Verifying” please do not worry. Our merchant provider has been in touch with us in regards to your payment. Because we work closely with our merchant providers to eliminate fraud, we are sometimes asked to hold shipping until the payment has been verified and that a fraudulent transaction has not been made. If you make payment with a card that has been issued outside of the UK, your billing address and or postcode are not matched, you have not entered your CCV or security code, your phone number has not been matched with your card this may be flagged as fraudulent. This will cause a delay to your order and your order may not be fulfilled. If you wanted to continue with your order, we will contact you to make payment in another form, either by using a UK registered card or by Bank Transfer.