Why not upgrade from our standard 6 month warranty to a full year for just £19.99? For that extra peace of mind.
All our refurbished handsets, tablets & iPods come with our standard 6 months return to base warranty.
We offer extended return to base warranties up to 6 months (total 12 months warranty) at additional costs.
Extended warranties are only available when purchasing refurbished equipment and at no other time.
Warranty starts from the date you receive your equipment.
Warranty covers parts and labour costs only up to the purchase price of the equipment.
Warranty includes battery replacements up to a maximum of 2 per extended warranty period. Please see our Battery Warranty Terms for more information.
There is no limit for the amount of repairs needed within the warranty period.
The customer is solely responsible for the returning of goods and all costs involved.
We fully test each device when we receive stock, then again prior to shipping. We include a 25 point test checklist with each refurbished device once testing has been completed. We urge you to fully test your device upon receiving and in the instance you may find a fault, you must report this within the 6 months warranty period or extended warranty period. If a fault is found, we may choose to either replace or repair the equipment.
Any faults found outside the 6 months period or extended warranty period will not be covered either by replacement equipment or warranty repair. Any accidental damage or acts of nature caused to your equipment including liquid damage will not be covered under warranty and will be subject to additional repair costs or replacement costs.
Any device received that has been sent back under warranty repair or replacement and subsequently no fault is found by our repair department, we will charge additional inspection fee’s (£20.00 inc VAT) and will charge extra for return delivery. Some of our Apple iPhone handsets and iPad tablets may have warranty left with Apple UK. Paperwork indicating remaining warranty period with Apple UK may be supplied if applicable. Remaining Apple warranty periods range from 1 month to 12 months. Handsets or tablets with longest warranty period are supplied on first come, first serve basis.
Any tampering with the product will result in a breach of contract and the warranty will become null and void.
Apple warranties can be checked using your device IMEI number found within the "Settings", "General" and then "About" menu. Please follow this link: https://checkcoverage.apple.com/gb/en/
Please read our Returns Policy then complete a Product Return Application prior to sending your equipment back to us.